Consumer Information

If you order goods when you visit our website, we would like to point out the following information:

1. The language available for concluding the contract is German.
   
2. The main features of the goods we offer as well as the period of validity of limited offers can be found in the individual product descriptions on our website.
   
3. The presentation of our goods does not constitute a binding offer on our part. The displays of goods in the online shop are merely invitations to the customer to make an offer (so-called invitatio ad offerendum) and are therefore not binding as they are addressed to an unlimited number of people. Only your order/application constitutes a binding offer for you. The application is the submission of the will to conclude a contract. The application is made by confirming the order button. Sutter mobility must first accept the application before the contract is concluded. (Art. 5 OR)
   
4. After you place your order, we will send you an email containing the order you placed. At the same time you will be informed about the acceptance or rejection of your offer. If we accept your offer, the purchase contract will be concluded between you and us. (Art. 5 OR)
   
5. You can identify any input errors when submitting your order during the final confirmation before the final order and correct them at any time using the delete and change function before sending the order.
   
6. The prices we provide are final prices including taxes plus shipping. You can find an overview of the shipping costs incurred here .
   
7. Payment for the goods is made at your choice by credit card, ShopPay, PayPal or advance payment.
   
8. Delivery takes place worldwide. Unless clearly stated otherwise in the product description, all items offered are ready for dispatch after 1-2 days.
   
9. We save the contract text and send you the order details by email. You can view the terms and conditions here at any time.
   
10. As a consumer, you have a right of withdrawal. Please click here for details about your right of withdrawal.
    
11. The purchase contract is concluded with:
    sutter mobility
    Ramon Sutter
    Dragonfly Trail 3
    6252 Dagmersellen
    Switzerland
    
12. Complaint procedure via online dispute resolution for consumers (OS):

Under applicable law, we are required to inform consumers of the existence of the European Online Dispute Resolution Platform, which can be used to resolve disputes without the need to go to court. The European Commission is responsible for setting up the platform. The European online dispute resolution platform can be found here: https://www.ec.europa.eu/consumers/odr

We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.